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Terms of Service for {{GAME}}#

Effective date: {{EFFECTIVE_DATE}}

These terms are an agreement between you and {{COMPANY}} ({{ADDRESS}}, {{EMAIL}}) about the game {{GAME}} (the "Game"). By playing, you accept them. If you downloaded the Game from the App Store, Apple's Licensed Application End User License Agreement also applies. If there is a conflict, the store's terms win for the licence to the app itself.

1. The licence#

We give you a personal, non-exclusive, non-transferable, revocable licence to play the Game on your devices for non-commercial purposes. You may not copy, modify, reverse-engineer or resell the Game, or use cheats, bots or modified clients.

2. Your save and your online player#

  • Your progress is stored on your device. It is lost if you uninstall the Game, reset your device or use Settings > Reset save, unless a copy exists in your device's backup or in the cloud.
  • (Only with cloud save.) When you are online, the Game creates an anonymous online player and keeps a copy of your save in the cloud (see the Privacy Policy). Link it to Sign in with Apple or Google Play Games in Settings to recover it on a new phone; an unlinked player can be lost with the phone, and we cannot recover it. Settings > Delete cloud data deletes the online player and its cloud copy for good.
  • One online player per person. Do not share, sell or transfer your online player or linked account.

3. Virtual items and currency#

  • Gems, Summon Scrolls, heroes, items and other virtual items ("Virtual Items") are part of the Game. You receive a licence to use them in the Game. You do not own them.
  • Virtual Items have no cash value. They cannot be exchanged for real money, goods or services. They cannot be sold, traded or transferred to another player or outside the Game.
  • Gems bought with real money do not expire.
  • We may change the balance of the Game (prices in gems, rewards, rates). We will not remove Virtual Items you paid for without a valid reason (for example fraud or a refund). If a paid feature is retired, you keep what you already bought or receive equivalent value.

4. Purchases#

  • Purchases are made through the App Store or Google Play and are governed by their terms. The price shown is the store's price in your currency.
  • Monthly Card and Growth Pass are one-time purchases. They are not subscriptions and do not renew. The Monthly Card gives gems at once plus a daily gem claim for 30 days. The Growth Pass unlocks the reward lane for the current season.
  • No More Ads is a permanent purchase. Restore it with Settings > Restore purchases after a reinstall. Other purchases are consumed when delivered and cannot be restored.
  • Refunds are handled by the store: Apple at https://reportaproblem.apple.com, Google Play at https://support.google.com/googleplay/answer/2479637. Unused gems cannot be refunded inside the Game. This does not affect your statutory rights, including, in the EU and UK, the right of withdrawal for unused virtual currency as your local law provides.
  • If a purchase fails, the Game says "You were not charged". If you were charged and did not receive your item, write to {{EMAIL}} with your Support ID and the store receipt.

5. Summons (random items) and odds disclosure#

  • Summoning gives a random hero. The exact probability of every rarity and of every hero, and the guarantees, are shown in the Game before you summon ("All rates" on the Summon screen). The rates shown are the rates used.
  • The guarantees are: every 10-summon contains at least one Epic or better hero; the 90th summon without a Legendary is always a Legendary; the counter resets when you get a Legendary and carries over between banners.
  • The probabilities are the same for every player and do not change with spending, play time or anything else about your account.
  • (Only with the game server.) Summons need an internet connection: the random seed of each summon comes from our server so that every result can be checked. If the connection fails, nothing is spent.
  • Summons are paid with Summon Scrolls. {{If paid summons are on: Scrolls can also be paid for with gems, which can be bought with real money.}}
  • Heroes cannot be traded, sold or cashed out. Summoning is not gambling for money or prizes of monetary value.

6. Ads#

The Game shows ads, including optional rewarded ads. We do not guarantee that an ad is always available. A reward is given only when the ad was watched to the end. See the Privacy Policy for how ad partners use data.

7. Fair play and leaderboards#

  • Do not cheat. Cheating includes changing the device clock to gain rewards, editing or copying save files, modified clients, bots, exploiting bugs, and purchase fraud (for example a charge-back of an item already used).
  • (Only with leaderboards or friends.) Your display name is public. It must not be offensive, hateful, sexual, impersonate someone else, or contain personal data (yours or anyone's), links or advertising. We may replace a name that breaks this rule. Players can report a name or a score (press and hold a leaderboard row), and block players on the Friends screen.
  • (Only with the game server.) Our server checks every progress summary for progress that is not possible. An account that breaks these rules loses its leaderboard visibility and its season rewards: its scores are no longer shown to other players and it receives no season reward. The Game keeps working for that account. We may do this without notice; if you believe it is a mistake, write to {{EMAIL}} with your Support ID and we will review it.
  • We may also reset progress or remove rewards, currency or items obtained by cheating or fraud.
  • Season rewards are paid once per season, according to your final rank on the archived monthly leaderboard, in the Game's Inbox. You must open the Game while online to receive them. Season rewards are Virtual Items (section 3).

8. Changes and availability#

We may update the Game, change or remove features (including online features such as leaderboards, friends and seasons), or stop the Game. Online features need an internet connection and may be unavailable at times. Because your save is on your device, you can keep playing an installed version offline. We will announce changes to these terms in the Game or on this page.

9. Suspension and termination#

  • You may stop at any time: uninstall the Game, and delete your online data with Settings > Delete cloud data (or by writing to us).
  • We may suspend or delete an online player, remove it from the leaderboards and friends lists, or refuse service, if it seriously or repeatedly breaks these terms (cheating, fraud, an offensive name, abuse of other players or of our service). Where reasonable, we will tell you why in the Game or by email and give you a chance to answer.
  • When an online player is deleted, its Virtual Items and online progress are lost. Items bought with real money are handled as section 3 and your statutory rights provide.

10. Warranty and liability#

The Game is provided "as is". To the extent the law allows, we are not liable for indirect damages or lost progress. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

11. Children#

The Game is not directed to children. You must be at least 13 years old (or the minimum age in your country, if higher) to play. Because it sells random items, the Game is rated PEGI 16 in Europe. If you are a minor, you need a parent's or guardian's permission to make purchases. Your device's parental controls can require approval for purchases.

12. Law and contact#

These terms are governed by the law of {{COUNTRY}}, without depriving consumers of the protection of the mandatory rules of the country where they live. Contact: {{EMAIL}}, {{COMPANY}}, {{ADDRESS}}.