Idle Ascent is made by NextApp Labs, a small studio in Romania. We answer within two business days.
Email support@nextapplab.eu. Please include the Support ID shown in the game under Settings, your device model and the game version. The in-game Settings > Contact support row prepares this email for you.
If cloud save was on, reinstall the game and it will offer the cloud copy; link the game to Google Play Games or Apple in Settings so the save follows you to a new phone. Without cloud save the progress lives only on your device and we cannot restore it.
Try Settings > Restore purchases first (this restores No More Ads). For any other product, email us with your Support ID and the store receipt and we will sort it out.
Purchases are handled by Google Play and the App Store. Google Play: request a refund. Apple: reportaproblem.apple.com. This does not affect your statutory rights.
Every rarity and hero probability, and the guarantees, are shown in the game before you summon: open the Summon screen and tap All rates.
You can change your ad consent at any time under Settings > Privacy choices where your region requires it, and in your device settings. Details in the Privacy Policy.
In the game, open Settings > Delete cloud data: it deletes the cloud copy of your save, the online player and any Google Play Games or Apple link, and the analytics tied to that player. Uninstalling the game deletes the save on your device. If the game is no longer installed, or for anything held by our advertising partners, email support@nextapplab.eu with your Support ID.
